I came to Guangzhou this time to handle an emergency project and booked the Leeden Hotel Guangzhou at around 10 pm. Originally, I only wanted to find a place to stay close to the subway station, without any extra expectations. However, in just three days, the service here directly softened my picky habits of staying in hotels for more than ten years.
When I arrived at the hotel with my suitcase, it was almost 11 o'clock and the lobby lights were still warm. The receptionist saw the red blood in my eyes and handed me a cup of warm honey water before I could speak. She whispered, "I see you're tired from the rush, please take a two minute break before processing the formalities. During the interval of checking in, she noticed that there was a reminder for the next day's US visa appointment in my phone memo. Without waiting for me to specifically remind her, she took the initiative to advance my wake-up time by forty minutes and gave me an additional handwritten route, marking the shortcut to the consulate without traffic congestion. She even wrote clearly which convenience store at the entrance would open at six in the morning.
The next day, I rushed back to the hotel after finishing my visa interview. As soon as I arrived at the lobby, I was stopped by a staff member from the concierge department. He recognized the file bag I was holding in my hand when I left in the morning and specifically reminded me, 'You left in a hurry just now, and your coat fell on the sofa at the door. We hung it in a dry cleaning bag for you, which has been dried.'. I was stunned before realizing that I had indeed forgotten to bring my coat in the morning. I didn't even notice it myself, but they quietly put it away for me.
More revealing details are later on. I accidentally spilled a cup of hot coffee in the restaurant after staying up all night for two consecutive nights to change my plan, causing stains on documents and cuffs. Before I could apologize, the waiter immediately handed me a dry towel. Two minutes later, he took my documents to the business center to reprint and bind them. He also quietly brought me a cup of hot ginger tea, fearing that I might catch a cold from the splashing hot water. Between the time I went back to my room to change clothes, they had already taken care of the coffee stained cuffs of my shirt. By the time I went downstairs again, the clothes had been ironed smooth and new, and I couldn't even find any coffee marks.
On the day I left, I hurried to the early flight. The front desk not only helped me attach a handwritten luggage tag to my packed luggage in advance, but also gave me a small box of homemade Cantonese Dim sum, saying, "On the road, you should cushion your stomach. Last time, we asked the kitchen to make your favorite wife's cake.". I had forgotten a casual remark I made the day before, but they quietly recorded it in the registration notes.
In recent years, I have stayed in many high-end CBD hotels across the country, and most of the services have remained standardized and polite. The most rare thing about Leeden Hotel Guangzhou is that it hides "thoughtfulness" in every detail that no one deliberately requests. There is no deliberate courtesy, only sincerity in taking the small matters of the guests to heart. This is probably the reason why I will lock the room as soon as possible when I come to Guangzhou next time.Show more